Shippers may transmit requests, consultations and complaints to:
c/o International Transport Management Corp.
15 Main Street, Unit 951
Flemington, NJ 08822
As used in this rule, the phrase "request and complaint" means any communication
requesting a change in tariff rates, rules or regulations; objecting to rate
increases or other tariff changes; and protects against erroneous billings
due to an incorrect commodity classification, incorrect weight or measurement
of cargo, or other implementation of the tariff. Routine requests for rate
information sailing schedules, space availability and the like are not included
in the foregoing.
Shippers' request for rate action must include at least the following